Gloria Burke
Senior Manager, Knowledge Services-Global Risk Advisory, Deloitte Touche Tohmatsu, Limited

Gloria is an industry-recognized thought leader and subject matter expert in digital and enterprise social business transformation strategy,  knowledge management, culture transformation and related future workplace disciplines.  She has worked closely with senior leadership of Fortune 1000 companies in formulating strategies to harness the power of emergent technologies to drive collaboration, build differentiating capabilities and deliver game-changing business results.  She has worked across all organization levels in transforming corporate cultures, modernizing infrastructures and redesigning organization models and business processes to deliver maximize value from social technologies in order to meet the demands of a more mobile and agile workforce. 

Formerly the Chief Knowledge Officer of Unisys Corporation, Gloria is a published author and international conference presenter on emergent workplace topics. Recently she was named in NodeXL's July 2016 graph of the Top Ten Social Business Influencers --across ten different vertices, reaching an audience of more than 7.2 million. She has also been recognized by Information Week Magazine as #2 in its list of the Top Ten Social Business Leaders of 2013.

Tony Byrne
Founder, The Real Story Group
Tony Byrne oversees all of The Real Story Group's technology streams.

In 2001, Tony founded CMS Watch as a vendor-independent analyst firm that evaluates digital workplace technologies and publishes research comparing different solutions head-to-head. Over time, CMS Watch evolved into a multi-channel research and advisory organization, spinning off similar product evaluation research in various areas of Digital Worlkplace and Marketing Technologies. As a result of this natural evolution, in 2010, CMS Watch became The Real Story Group.

Tony is the original author of The Real Story Group's Web Content Management research, a former journalist, and a 20-year technology industry veteran. Prior to 2001, he managed an engineering team at a systems integration firm. He now focuses his own research on Enterprise Community and Collaboration software, SharePoint, Digital Marketing, Enterprise Mobile Applications and Web Content Management.

During the past decade, Tony has advised clients such as the US Dept. of the Treasury, the American Association of Retired Persons, MBC Television of Dubai, The Canadian Cancer Society, and The Seattle Children's Hospital.

Daniel Diefendorf
SVP Unily, Brightstarr US
As Senior Vice President, Dan oversees the complete Unily business in North America. In his role, he leads the Unily Sales, Customer Success, and Global Support and Architecture teams. Dan uses his extensive background in leadership, sales and business ownership to deliver results which are valued by customers, employees and shareholders alike. Dan brings exceptional knowledge of Software as a Service and Digital Workplaces solutions to BrightStarr and has been instrumental in growing Unily to a best-in-class solution and rising ‘starr’ in a very short timeframe.

Jarrod Gingras
Managing Director & Analyst,, Real Story Group
Jarrod Gingras is Real Story Group’s Managing Director and an analyst covering Digital Workplace and Marketing technologies. He is the author of The Right Way to Select Technology, published by Rosenfeld Media.

As a conference speaker and consultant, he regularly advises some of the world’s largest and most complicated enterprises on their enterprise information challenges.

Prior to joining Real Story Group, Jarrod worked as a web developer, information architect and user interface designer at a systems integration firm, where he developed user-focused content management strategies and solutions for clients in a multitude of industries.

Jarrod’s passions include following Boston’s sports teams, relaxing in Costa Rica with his wife Lindsey, and helping enterprises select the right technology for their unique needs.

Susan S. Hanley
President, Susan Hanley LLC, Office Servers and Services MVP
Susan Hanley is consultant and a Microsoft Office Servers and Services MVP specializing in the “people side” of SharePoint and collaboration solutions - including strategy, knowledge management, information architecture, user adoption, governance, and business value metrics. She is the co-author of three popular SharePoint books and writes the Essential SharePoint blog for Computerworld at

Antoinette Houston
Founder, Lead Research, Design & Strategy Consultant, A-n-H D'Zigns
Antoinette Houston, CUA is an Author and Certified Senior User Experience and Usability Engineering Consultant who specializes in UX Research & Design. She is a founding member of the National Society of Black Engineers (NSBE - DePaul University chapter) and a member of both Phi Kappa Phi and Golden Key International Honor Societies. As founder of A-n-H D’Zigns, Antoinette provides UX research, design and evaluation services to an array of industries spanning within both the private and public sectors. As a result, she’s garnered a wide net of experience, including but not limited to Web CMS’s such as SharePoint, web portals and mobile-first ideologies. Being certified in this space as well, Antoinette brings a detailed and creatively fresh perspective on User Experience and Usability affording her opportunities to speak and present on local, national and international platforms, including NBC’s The Steve Harvey Show and PBS’s Economic Outlook. As a STEM and STEAM representative and influencer, Antoinette graduated Summa Cum Laude from DePaul University and was recognized as one of the top 5% students of her class placing her in the Who’s Who of Students. In addition to being a published author and entrepreneur, she is a keynote speaker, host, entertainer and actress. Antoinette believes and is a living example of being a ‘Jane of many trades’. She has over 14+ years’ experience working as a User Experience practitioner and Evangelist.

Curtis Hughes
Managing Partner & Co-Founder, C5 Insight
Curtis Hughes is Managing Partner and Co-Founder of C5 Insight, where he focuses on helping organizations forever change how they collaborate with colleagues, customers, prospects and partners. In fact, he spends the majority of his days directing traffic at the intersection of People and Technology. A well-known expert, Curtis writes and shares insights on topics such as the digital workplace, SharePoint, intranets, social collaboration, user adoption, governance, employee engagement, and change management, and he speaks frequently at business and technology conferences around the world. He has been on the leading edge of collaborative technologies for over 15 years - starting with personalization and file sharing in Site Server 3.0 (the precursor to SharePoint), and now with digital workplace and social collaboration strategies. His company has twice been named to the Inc. 5000 list of fastest growing privately held companies in the United States, and has been recognized four times as one of the top 20 Best Places to Work in Charlotte, NC. He has served in a leadership role for the Information Technology Advisory Council (ITAC) for the American Red Cross, currently sits on the Board of Advisors for the UNC Charlotte College of Computing and Informatics, and has been named one of Charlotte's "40 Under 40" in recognition of his business accomplishments and commitment to the community. Curtis lives in Charlotte, NC with his wife and 2 children.

Dick Kaser
Vice President of Content, Information Today
As Vice President of Content for trade publisher and conference organizer Information Today, Inc. (ITI).  Dick heads up ITI’s Content Group and directs the editorial operations for all trade periodicals, reference products, and conference programs—each aimed at the library community or professional btob information markets, including publishers.  Publications under Dick’s wing include Information Today, Online Searcher, EContent, KMWorld, CRM Magazine, Streaming Media, American Library Directory, Literary Marketplace, and Computers in Libraries, where he simultaneously serves as Executive Editor.

Prior to joining ITI in 2001, Dick was Executive Director of NFAIS (the National Federation for Advanced Information Services).  At NFAIS he managed operations, directed the federation’s publishing and conference programming, and provided consulting services to member organizations.  Dick held prior management positions with Chemical Abstracts Service—the producer of STN International—and the Macmillan Electronic Publishing Group, including Pergamon Press, Molecular Design Limited, BRS Software, the BRS and ORBIT search services, and Macmillan New Media.  He has more than 25 years of experience in the information industry.  Published widely—from scholarly journals to the popular press—Dick observes and comments frequently on the industry. 

He holds a B.S., summa cum laude, and with Honors in Journalism, from Ohio University and an M.A. in International Communications from Ohio State.

Kamran Khan
President & CEO, Search Technologies, Part of Accenture
Kamran Khan is the Founder, President and CEO of Search Technologies. He has been developing, supporting, selling and managing in the computer software / services industry for 25 years.  For most of that time he's been focused on search engine technology. Kamran was Senior VP of Worldwide Sales at Excalibur Technologies during its 1990s, building a $50 million international software licensing business with RetrievalWare.  A native of Manchester, UK, but now a naturalized US citizen, Kamran provides the company with straight-talking, pragmatic leadership.  Kamran graduated from the University of Manchester with an honors degree in Aeronautical Engineering.

Kanwal Khipple
CEO, Office 365 MVP, 2toLead
Kanwal Khipple is the CEO and co-founder at 2toLead.  Kanwal, as a thought leader, has worked with organizations to guide them during the journey to becoming a digital company.   Most recently, he has been recognized as a SharePoint & Office 365 Most Valuable Professional (MVP) by Microsoft (2009-Present) as well as been recognized by Nielsen Norman award for his contributions in building the Top 10 Intranets in 2014 and 2015. 


Kanwal has a passion to educate and encourage discussions on common Digital Transformation topics such as User Experience, Adoption and Office 365 architecture.  This passion has given him the opportunity to speak at conferences globally, organize user groups and conferences, co-authored of "Pro SharePoint 2013 Branding and Responsive Web Development” and most recently as a UX Judge for Microsoft Imagine Cup.

Patrick Lambe
Principal Consultant, Straits Knowledge, Singapore
Patrick Lambe is the author of the widely-praised book "Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness" (Chandos: 2007) and co-author with Nick Milton of "The Knowledge Managers Handbook: a step by step guide to implementing KM in your organization" (Kogan Page: 2016). Based in Singapore, he is the founder of knowledge management research and consulting firm Straits Knowledge, founding President of the International Society for Knowledge Organization Singapore Chapter, Visiting Professor at Bangkok University, and a member of the Editorial Advisory Board of the Journal of Knowledge Management. His paper on "The Unacknowledged Parentage of Knowledge Management" won an Emerald Literati award in 2012. Patrick was educated at Oxford, did his Master's in Librarianship and Information Studies at the University of London, and has worked for the past 35 years in librarianship, learning and development, elearning and knowledge management. He is a widely respected keynote speaker and writer on knowledge and information management issues, and his blog is at

Jay Liebowitz
Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM

Dr. Jay Liebowitz is the Distinguished Chair of Applied Business and Finance at Harrisburg University of Science and Technology.  He previously was the Orkand Endowed Chair of Management and Technology in the Graduate School at the University of Maryland University College (UMUC).  He served as a Professor in the Carey Business School at Johns Hopkins University.  He was ranked one of the top 10 knowledge management researchers/practitioners out of 11,000 worldwide, and was ranked #2 in KM Strategy worldwide according to the January 2010 Journal of Knowledge Management.  At Johns Hopkins University, he was the founding Program Director for the Graduate Certificate in Competitive Intelligence and the Capstone Director of the MS-Information and Telecommunications Systems for Business Program, where he engaged over 30 organizations in industry, government, and not-for-profits in capstone projects.  

Prior to joining Hopkins, Dr. Liebowitz was the first Knowledge Management Officer at NASA Goddard Space Flight Center.  Before NASA, Dr. Liebowitz was the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County, Professor of Management Science at George Washington University, and Chair of Artificial Intelligence at the U.S. Army War College. 

Dr. Liebowitz is the Founding Editor-in-Chief of Expert Systems With Applications: An International Journal (published by Elsevier), which is ranked #1 worldwide for AI journals according to the h5 index of Google Scholar journal rankings (as of November 26, 2014).  ESWA was ranked fifth worldwide for OR/MS journals (out of 77 journals), according to the 2011 Thomson impact factors.  He is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems).  He has published over 40 books and a myriad of journal articles on knowledge management, analytics, intelligent systems, and IT management.  His most recent books are Knowledge Retention: Strategies and Solutions (Taylor & Francis, 2009), Knowledge Management in Public Health (Taylor & Francis, 2010), Knowledge Management and E-Learning (Taylor & Francis, 2011), Beyond Knowledge Management: What Every Leader Should Know (Taylor & Francis, 2012), and Knowledge Management Handbook: Collaboration and Social Networking, 2nd ed. (Taylor & Francis, 2012), Big Data and Business Analytics (Taylor & Francis, 2013), Business Analytics: An Introduction (Taylor & Francis, January 2014), Bursting the Big Data Bubble: The Case for Intuition-Based Decision Making (Taylor & Francis, August 2014), A Guide to Publishing for Academics: Inside the Publish or Perish Phenomenon (Taylor & Francis, 2015), and Successes and Failures of Knowledge Management (Morgan Kaufmann/Elsevier, 2016).  Dr. Liebowitz served as the Editor-in-Chief of Procedia-CS (Elsevier).  He is also the Series Book Editor of the new Data Analytics book series (Taylor & Francis).  In October 2011, the International Association for Computer Information Systems named the “Jay Liebowitz Outstanding Student Research Award” for the best student research paper at the IACIS Annual Conference.  Dr. Liebowitz has been selected as the Fulbright Visiting Research Chair in Business at Queen’s University for the Summer 2017. He has lectured and consulted worldwide.

Jean-Claude Monney
Former Chief Knowledge Officer, Microsoft, Columbia University and Digital Transformation Coach

Jean-Claude Monney is a Digital Transformation and Knowledge Management coach, thought leader, teacher, speaker and experienced practitioner.

Until August 2017, he was Chief Knowledge Officer at Microsoft Services, the largest Division at Microsoft.   He led the 22,000-person global workforce through a groundbreaking Digital Workplace transformation with a single goal: “To programmatically embed Microsoft’s collective knowledge into every deliverable as the ultimate way to create value for customers, partners, employees and Microsoft.”


Today, he is a faculty member at Columbia University where he teaches Digital Transformation and Digital Workplace strategies as part of Master of Science in Information and Knowledge Strategy (IKNS) program and provides Digital Transformation coaching services to CxOs.


Microsoft is one of only two companies in the world to have received every year for the last 19 years the global MAKE Award (Most Admired Knowledge Enterprise) for its KM leadership.


As a practitioner, Jean-Claude is has led 3 global Digital Workplace transformations and is considered one of the world’s leading experts in applying KM to drive innovation, productivity and competitiveness. He delivers keynote addresses at major KM industry and customer executive events worldwide, including KMWorld, APQC KM Conference, Internet Librarian Conference, NASA, the World Bank and more than 100 Fortune 500 companies.


Prior to Microsoft, Jean-Claude served on several high-tech boards and held executive-level positions including:  17 years at STMicroelectronics where he was Group Vice President for 7 years; 9 years at Digital Equipment Corporation; and 4 years at Motorola Semiconductor.


While VP at STMicroelectronics, Jean-Claude served 2 years as Chairman of the Electronic Components Board of RosettaNet, an organization fueled by leading technology companies to define and implement a common set of standards for e-Business. In 2001, he was named European e-Pioneer by the Electronics Business News magazine for his e-Business leadership.

Jean-Claude has an Electronics and Nuclear Physics Engineering degree from the “Ecole Technique Supérieure” of Geneva, Switzerland. 



Twitter: @jcfmonney

Rebecca Rodgers
Principal Consultant, Step Two
Rebecca is a Principal Consultant at Step Two, the world's intranet experts with deep-dive experience on collaboration, enterprise mobility and the digital workplace.

Rebecca brings an infectious enthusiasm and energy to the intranet space. Drawing on her 15 years of experience in the corporate sector, she has helped many teams to revitalise their intranets.

With a large part of her career spent in the corporate world, Rebecca is the most experienced consultant on the Step two team. Working for a diverse range of clients in the energy, government, university and large corporate environments, Rebeccas strengths lie in quickly understanding the organisational environment and coming up with practical yet innovative recommendations to take your intranet to the next level.

Rebecca is an engaging speaker and as a certified trainer regularly runs one day practical workshops on intranet strategy and design and regularly speaks at conferences in Australia and the US.

Shawn Shell
Vice President, Digital Transformation, Hitachi Consulting, Real Story Group
Shawn Shell is Vice President of Consulting for Hitachi Consulting.  Shawn has spent nearly 30 years in the information technology field. For more than a decade, Shawn has concentrated on the development of various portal, collaboration, and custom enterprise solutions, across a diverse set of industries and business needs.  He is an expert on cloud-based application development, IoT, and collaboration solutions.  Shawn is also a Contributing Analyst for the Real Story Group and a co-author of Microsoft Content Management Server 2002: A Complete Guide, published by Addison-Wesley.  Prior to his work at Hitachi, Shawn founded Consejo, Inc, an information management consulting firm.  Shawn also held various management roles at Dell, Inc., was an adjunct professor at Rutgers Universitym, and started his career at Warner-Lambert Company (now Pfizer).

You can follow Shawn on Twitter (@shawnshell)

Dave Snowden
Director, Cynefin Centre, University of Wales TSD, CTO, Cognitive Edge
David Snowden is Director of the Cynefin Centre at the University of Wales and founder and chief scientific officer of Cognitive Edge.  His work is in the area of naturalising sense-making, seeking to base social science research and practice in the natural science.  He is generally considered to be a pioneer in the application of complex adaptive systems theory to a range of social issues, and in the development of narrative as a method for research, knowledge discovery and distribution.  His work extends across government and industry in a variety of fields including knowledge management, strategic planning, conflict resolution, weak signal detection, decision support and organisational development.

Snowden holds a variety of academic positions.  In addiiton to the Bangor position is a visiting professor at the University of Stellenbosh and Hull University.  He has previously held positions at the Universities of Canberra, Hong Kong Polytechnic University and Pretoria and is a visiting fellow at Warwick University, Nanyang University, the Universita' Cattolica in Italy and the Singapore Management College.  He was Director of the EPSRC (UK) research programme on emergence in 2006 and was appointed to the NSF (US) review panel on complexity science research in 2007.  He is also on the editorial boards of several Knowledge Management journals and is an Editor in Chief for Emergence, Complexity and Organisation.

He previously worked for IBM where he was a Director of the Institution for Knowledge Management and founded the Cynefin Centre for Organisational Complexity.  He was selected by IBM as one of six “on-demand” thinkers for a world wide advertising campaign.  Prior to that he worked in a range of strategic and management roles in the service sector.  He has extensive international experience and has been engaged in a range of DARAP and other government funded research programmes in the field of counter terrorism.  He lives in the UK where he pursues the co-evolutionary passions of Welsh Rugby and Wagnerian Opera.

Louis Tetu
CEO, Coveo
Prior to Coveo, Mr. Tetu co-founded Taleo Corporation, an international provider of on-demand Internet software for talent and human capital management, where he held the position of Chief Executive Officer and Chairman of the Board of Directors from the company inception in 1999 through 2007. In 2004 Taleo was recognized the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500. Prior to Taleo, Mr. Tetu was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. Mr. Tetu is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category.

Camille Wellard
Senior Director of Internal eBusiness, Intermountain Healthcare
Camille Wellard has over 15 years of experience in healthcare and information technology and is the Senior Director of Internal eBusiness at Intermountain Healthcare. She has a wide range of experience ranging from knowledge management and enterprise search to web design and usability.

She is responsible for the internal web and mobile strategy with specific accountability for optimizing the enterprise experience around knowledge management, enterprise search, and collaboration.   In 2016, her team won one of the top 10 intranets in the world from Nielsen Norman Group.   She is passionate about creating user focused applications that improve patient care and create efficiencies in the delivery of healthcare through the use of mobile technologies.